Frequently asked questions

Reservations

How can I book a bed at the hostel?


Yes! To add a picture follow these simple steps:

  1. Go to the tab 'book online' at the top of the screen
  2. Select the room type that you prefer
  3. Add your personal details and payment information
  4. Confirm your booking and you will receive a confirmation email. See you soon!




What if I can not make it to the hostel anymore, am I able to cancel my reservation free of charge?


Free cancellation is valid until 12:00 PM (noon) two days prior to your arrival. In case of a late cancellation or no show, the property is entitled to charge an amount equal to the first night of your stay.




I want to bring my friends to the hostel and we are a big group (+12). Can I book online?


It's best to get in touch with us directly regarding big group bookings. Different policies apply to group bookings and we are able to give your group a better service if you contact us direceltly.




What is the best way to make a booking?


Making a booking directly trough our own website is the easiest way for us to manage your booking. You are always sure to have the best price online and you don't have to prepay anything on our website. Be aware that you are supporting us in the best way by not booking trough a third-party channel but booking directly with us!




I have booked trough a third party channel, can I pay the full balance?


Please note, when making only a booking (with or without web deposit) we will be taking the remaining payment only upon check-in date. When making a non-refundable booking, we have the right to take payment immediately when the reservation is a confirmed booking.




What does 'twin room' mean?


Twin stands for a private room for two people. It's a private room with one bunk bed inside. We don't offer single private rooms.




What does 'ensuite room' mean?


Ensuite stands for a room with private facilities like a bathroom and a toilet inside your room.





Upon arrival

Is it possible to check-in early?


Most of the rooms are ready after 2 PM but you are able to do a pre-check-in free of charge. This allows you to store your luggage in our luggage room and use all hostel facilities except for your room.




Is it possible to enter my room after reception closing time?


City Backpackers is open 24 hours with no curfew. Reception opening hours are between: 09.00 - 19:00 (9am- 7pm). If you're planning on arriving after 19:00 please contact reception in advance, to arrange late arrival. You will need a door code to gain entry.




Do I need Swedish kronor (SEK) to pay for my booking?


NOTE that we are from no on cash free hostel and you can only pay by credit card or Apple pay. This is due to Covid 19 and we try to minimize physical contact. We do not accept Euro's or any other currency. Please be aware that Sweden is very credit card friendly and you would in the whole not need to have any cash with you during your trip in Stockholm.




Is there car parking facilities nearby?


We don't have private parking on the hostels property. There is an underground parking lot just outside of the hostel beneath the City Conference Center. You can also pay outside on the streets, just be aware they are very strict with parking fines! Alternatively you could find a P+R parking outside of the city and commute by metro to the center.





Facilities

Does your hostel have a bar?


Yes! Our friends at Nomad, just next door, are running a cosy Swedish restaurant and bar. As a guest you can enjoy discount for the beers and meatballs. Enjoy two beers for 29 SEK each or have some meatballs for 99 SEK between 5 and 7 PM.




Can I store my luggage when I check-out?


Yes, we have a luggage room that you can use free of charge. Just pick up the code of the luggage room in the morning you are planning to leave.




Are there lockers in the hostel?


Every room has lockers inside. There's one locker for every bed. If you have bigger luggage you can also use our lockers in the common area's or store some belongings in the luggage room. Our lockers work with padlocks so you are free to bring your own or to buy one here in the reception for 50 SEK.




Can I wash my clothes at the hostel? Is there a laundry service?


Yes, we have guest laundry for 50 SEK per load. This includes use of the washing and drying machine and the washing detergent needed.




Does your hostel offer breakfast? Is it included in my booking?


The breakfast can be added upon check-in or you can buy it in the morning for 75 SEK. It is not automatically added when you make a reservation. Our amazing breakfast includes: - A sandwich that you can prepare yourself - A delicious cinnamon bun - Muesli with vanilla yoghurt - Fresh fruits - Orange juice - Lot's of tea and coffee Let us know if you have any special request or if you are a big group so we can prepare ourselves in the morning. Unfortunately we do not offer a vegan, lactose- or gluten free breakfast.




Do you have user friendly facilities for disabled people?


Our hostel is located in a very old building with a lot of stairs and different levels. It's not the easiets place for people with a disability to get around.




I will travel within Sweden after my time with your hostel, could I leave my luggage at the hostel during the time I am away.


No, unfortunately we often get this request but we don't have the space to store many luggages. We can make an exception if you are going away for only one or two days and have a second reservation at our hostel. Please talk to someone in reception to clarify.





Other questions

Can I bring my own bed sheets or sleeping bag to the hostel?


No, the bed sheets are compulsory to rent from us for 25 SEK per person as a one-time cost. You can add a towel too at check-in for 35 SEK together.




Am I allowed to wear my shoes inside?


We are in Sweden and here it's very common to keep shoes off indoors. Especially during winter days or when it's rainy this makes a lot of sense! It's also much easier to keep the hostel clean for all the other guests if you take your shoes off when you come in. We have a lot of space to store shoes and you are very welcome to bring your own slippers!




Could you keep a bottom bed for me?


Asking for a Bottom bed on a bunkbed is on request basis only. Please note that we cannot guarantee. It depends on the guests currently staying in the room.




Can I bring my own liquer or alcoholic drinks?


You are allowed to bring beers or wine inside the hostel or drink them in our reception lounge. Just be aware that we don't tolerate hard liquers and that we need to have it quiet inside our hostel area's from 11 PM, feel free to spend time in the reception during night time.




Do you accept pets at the hostel?


Pet's are fine in our reception area but are not allowed inside the hostel building.





Corona / Covid-19 measures

I can't come to the hostel anymore because of the Corona virus threats.


We have received an enormous amount of cancellations and messages from guests not able to travel. As much as we understand the situation we are currently not able to compensate people that booked a non-refundable rate. If you have booked a flexible rate we can give you free cancellation up until 2 days (48 hours) prior to your arrival.
We are working on a solution for people who had lost their booking and want to travel in safer times to be able to come back to Stockholm and stay at City Backpackers. If you are thinking of moving your travel plans, please get in touch with us so we can work out a solution together.




Is it safe for me to stay in a hostel during this time?


We know some hostels are closing temporarily but we are deciding to stay opened during these times and put more focus on extra cleaning. We ask every traveler to stay home if they don't feel well to take responsability for other visitors. We also try to divide our guests troughout the hostel as much as possible since a lot of beds opened up. This to make sure not too many people are staying in one space at the same time.




Can I still come when I want to visit Stockholm?


We are not planning on closing the hostel completely but we will have to reduce our opening hours in reception. From 16/3/2020 we will have to reduce our reception opening hours and will be offering service between 9 AM and 7 PM. Check-in will only be possible after 2 PM but you are welcome to store your luggage here before that time. If you are arriving after this time, please make us aware and we will send you all the information. There will be clear instructions or someone will help you out during your arrival, even after 7 PM. We like to welcome all travellers that feel healthy and don't want to cancel their trip to Stockholm. If you feel the slightest illness we need you to not come to the hostel and be thoughtfull for other travellers.





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